About the role

Senior DevOps Engineer operating AWS infrastructure and Kubernetes for BlueCat Cloud SaaS platform. Focused on automation and operational stability while collaborating with cross-functional teams.

Responsibilities

Own the day-to-day operation, reliability, and performance of production services running on AWS.
Operate and support containerized workloads across ECS and Kubernetes (EKS) environments.
Maintain and evolve an EKS-based platform, including cluster upgrades, add-ons, and operational tooling.
Manage Kubernetes workloads using Helm and standard deployment and release practices.
Build, maintain, and improve CI/CD pipelines to support safe, repeatable, and efficient deployments.
Automate infrastructure and operational workflows using Infrastructure as Code (Terraform preferred).
Participate in an on-call rotation, respond to customer-impacting production incidents, and lead troubleshooting efforts.
Drive incidents through resolution, perform root cause analysis (RCA), and implement preventative improvements.
Troubleshoot Kubernetes networking, ingress, service discovery, and workload-level issues.
Implement and maintain monitoring, alerting, and logging solutions (CloudWatch, Prometheus, Grafana, InfluxDB, etc.).
Partner with application teams to ensure services are production-ready and operationally supportable.
Work closely with engineers across Toronto and Serbia teams to support production systems.
Provide technical guidance and informal mentorship to junior DevOps and SRE engineers.

5–8+ years of experience in DevOps, cloud infrastructure, or production operations roles.
Strong hands-on experience operating AWS production environments (ECS, EC2, VPC, IAM, ALB/NLB, Route 53, CloudWatch).
Experience supporting Kubernetes workloads in production, preferably on EKS.
Proficiency with Infrastructure as Code tools (Terraform preferred).
Experience building and operating CI/CD pipelines.
Good understanding of Linux systems, networking fundamentals (TCP/IP, DNS, HTTP/S), and distributed systems.
Proven experience participating in an on-call rotation and handling customer-impacting incidents.
Strong troubleshooting skills and a practical, automation-first mindset.