About the role

IT Support Specialist providing essential technical support for Bold Commerce's remote team. Focusing on employee access management, troubleshooting, and system maintenance.

Responsibilities

Provide technical support across hardware, software, and internal tools in a remote-first environment.
Troubleshoot access, system, and workstation issues efficiently.
Manage help desk tickets, prioritizing issues and delivering a high-quality employee experience.
Set up and configure laptops and software for new hires, ensuring smooth onboarding and proper access from day one.
Manage user access, including provisioning, deprovisioning, and secure offboarding.
Support identity and access management (Google Workspace, SSO platforms) and assist with ongoing system maintenance.
Maintain system security with updates, access controls, and general upkeep.
Track and manage IT assets, ensuring accurate inventory and supporting reporting needs.

0–3 years of experience in IT support, help desk, or a similar role
Basic knowledge of computer troubleshooting and networking
Familiarity with cloud-based tools (Google Workspace, SaaS applications, etc.)
Exposure to identity and access management concepts (SSO, provisioning) is an asset
Experience with mobile device management tools (e.g., Jamf) is an asset
Exposure to scripting or automation (Bash, Python, etc.) is an asset
Strong problem-solving skills with the ability to work independently
Clear communication skills, with the ability to explain technical concepts simply
Organized, reliable, and able to manage multiple priorities
Comfortable working in a remote-first environment