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ServiceNow Platform Architect
LinkedIn Recruiter Post
Hiring a ServiceNow Platform Architect for a 24 - month remote contract in Canada. Must have expertise in ITSM, CMDB, CSDM, AI integration, and TOGAF.
About the role
- Platform Engineer supporting production MySQL environments at Bold Commerce, enhancing reliability and operational maturity while collaborating with Engineering teams.
Responsibilities
- Support the reliability, scalability, and operational maturity of production MySQL environments and core production infrastructure
- Manage and improve database replication, failover, backups, recovery, upgrades, and performance optimization
- Contribute to cloud infrastructure, automation, observability, and operational tooling initiatives
- Support infrastructure-as-code and automation efforts using Terraform and related technologies
- Improve monitoring, alerting, and operational visibility across systems and applications
- Troubleshoot database, infrastructure, and application-related issues in production environments
- Partner with Engineering and Platform teams to improve reliability, scalability, operational efficiency, and production readiness
- Support incident response, root cause analysis, and remediation efforts
- Contribute to operational best practices and continuous platform improvements
- Participate in an on-call rotation supporting production systems
Requirements
- 5+ years of experience in Platform Engineering, Site Reliability Engineering, DevOps, Infrastructure Engineering, Database Reliability, or similar roles
- Strong experience managing and supporting production MySQL database infrastructure, including replication, failover, backup/recovery, upgrades, and performance optimization
- Experience supporting highly available cloud infrastructure in environments such as GCP
- Exposure to or experience working with technologies such as Kubernetes, Terraform, Docker, CI/CD pipelines, and infrastructure automation
- Strong Linux systems administration, troubleshooting, and incident response experience
- Experience with monitoring, observability, and alerting platforms
- Scripting or automation experience using Bash, Go, Python, JavaScript, or similar languages
- Familiarity with security, access management, and operational best practices
- Experience with configuration management tools such as Ansible is considered an asset
- Strong troubleshooting, communication, and problem-solving skills
- Comfortable operating independently in a lean, fast-moving environment with broad ownership and a focus on reliability, scalability, and continuous improvement
Benefits
- Employer Paid Health & Dental Benefits - starting day 1!
- Annual Health Benefit ($1,000 per year) to help you thrive!
- Virtual mental health and EAP platform for support anytime
- Employee Options to help you grow with us!
- Flexible work hours
- Competitive paid vacation days
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