Product administration technician supporting Desjardins financial products, member accounts, and operational processes. Providing technical assistance, account controls, analysis, and system updates in a hybrid Lévis role.
About the role
- Account Administrator supporting BrokerLink branches with insurance paperwork, mail, data entry, and broker assistance. Serving teams across Aurora, Barrie, Ottawa, Sudbury, Guelph, and Woodbridge.
Responsibilities
- Assist the branch and brokers with processing paperwork for new policies, renewals, and endorsements
- Receive and review incoming mail, identify requests, attach documents to corresponding files, and assign them to brokers
- Perform administrative duties using standard methods and established procedures
- Support department operations, including reception, mail, inventories, and equipment
- Integrate new employees by closing departing employees' files and maintaining strict confidentiality
- Read and route incoming mail, perform entry and activation, complete data entry, and review paperwork promptly
- Update files and follow up on activities
- Contact companies regarding minor document changes
- Compose and type routine correspondence
- Compile statistical reports as needed
- Answer and route telephone calls and place outgoing calls
Requirements
- At least 1 year of experience in administrative support
- Strong knowledge of Microsoft Office suite
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Direct insurance experience is an asset but not required
- Bilingual French and English preferred but not required
- Insurance or Business Administration education preferred
- RIBO certification preferred but not required
- No Canadian work experience required
- Must independently maintain work eligibility in Canada; BrokerLink does not provide immigration sponsorship or support
Benefits
- Flexible work arrangements
- Multiple benefits supporting physical and mental wellbeing
- Wellness account
- Share plan
- Other savings programs
- Annual bonus: 5% target based on base salary, with potential payout up to 200%, subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with BrokerLink matching a portion of contributions
- Group RRSP with company matching DPSP offerings
- Opportunities for growth and professional development
- Accessible and inclusive work environment
- Accommodations available during the selection process
Job title
Job type
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Degree requirement
No Education Requirement
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Product administration technician supporting Desjardins products, member/client accounts, and operational processes. Providing technical support, data analysis, system updates, and procedural assistance.
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