Product administration technician supporting Desjardins products, member/client accounts, and operational processes. Providing technical support, data analysis, system updates, and procedural assistance.
About the role
- Product administration technician supporting Desjardins financial products, member accounts, and operational processes. Providing technical assistance, account controls, analysis, and system updates in a hybrid Lévis role.
Responsibilities
- Provide administrative support to Desjardins components
- Help administer specialized products and member/client accounts
- Provide discipline-specific technical support
- Support the unit’s activities, initiatives and processes in accordance with established policies and procedures
- Support more experienced employees
- Assist with technical work and analysis involving processes, information management and data processing
- Provide technical support for projects and operational issues
- Help prepare technical notes to enhance users’ and teams’ skills and knowledge
- Help practitioners follow procedures and use the unit’s tools and systems
- Ensure control and authorization procedures for products and client accounts are followed
- Perform event analysis and calculations
- Make changes to the organization’s computer systems
Requirements
- General college diploma in a related field
- A minimum of one year of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Action oriented
- Customer Focus
- Decision quality
- Differences
- Nimble learning
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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