Product administration technician supporting Desjardins financial products, member accounts, and operational processes. Providing technical assistance, account controls, analysis, and system updates in a hybrid Lévis role.
About the role
- Fund administration onboarding manager leading customer implementations for Juniper Square’s private-markets technology and services platform. Overseeing fund accounting setup, client relationships, reconciliations, and process improvements.
Responsibilities
- Lead and manage the successful onboarding of new fund administration customers, partnering closely with cross-functional teams
- Manage project plans and onboarding milestones to ensure timely execution of key deliverables
- Interface directly with clients throughout the implementation process
- Serve as a technical accounting expert for the team and clients during onboarding
- Improve onboarding workflows by applying best practices and process efficiencies
- Oversee collection and review of customer offering documents and financial data, reconciling data received during onboarding
- Reconcile customer data and review completed customer workspace setup for quality and configuration accuracy before handoff to ongoing service teams
- Identify product development opportunities and route technical and product feedback to product development teams
- Participate in special projects as needed
Requirements
- 7+ years of fund accounting experience in private equity, venture capital, and/or real estate funds required
- 3+ years of people management experience, including hiring, building teams, performance management, coaching, and career development
- Proven experience with customer onboarding, data migration, or implementations in a fund administration or fintech environment
- Bachelor’s degree in Accounting or a related field
- Proven ability to independently identify, analyze, and resolve complex problems with minimal supervision
- Comfortable with ambiguity within a hyper-growth, startup environment
- Experience with fund-level accounting and reporting, including complex fund structures and consolidations
- Advanced understanding of complex accounting transactions, private equity investment structures, and reporting requirements for private equity funds
- Passion for technology and a desire to use technology to improve business operations
- Experience scoping out system requirements and implementing new systems
Benefits
- Health, dental, and vision care for you and your family
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- Unlimited vacation in addition to company paid holidays
- Paid family leave, medical leave, and bereavement leave policies
- Retirement saving plans
- Allowance to customize your work and technology setup at home
- Annual professional development stipend
- Equity
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Product administration technician supporting Desjardins products, member/client accounts, and operational processes. Providing technical support, data analysis, system updates, and procedural assistance.
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