Product administration technician supporting Desjardins financial products, member accounts, and operational processes. Providing technical assistance, account controls, analysis, and system updates in a hybrid Lévis role.
About the role
- Support Services Administrator managing work orders, Pest Pac scheduling, RFP support, and invoicing. Supporting Rentokil-Terminix Canada’s commercial and residential pest-control customers.
Responsibilities
- Manage various portals, including receiving and closing work orders and dispatching as appropriate
- Support the Sales Team on RFPs (Requests for Proposals)
- Manage Pest Pac, including scheduling, creating accounts, and managing recurring setups
- Reschedule services that may not have been completed
- Create consolidated invoice setups
- Organize and store associated contract files in one consolidated client folder
- Create consolidated invoice setups according to province
- Review completed orders in branches and send invoices to respective contacts for payment
- Follow up with Operations Managers to gather missing service reports
- Respond to invoicing corrections, disputes, and inquiries
- Assist with accounts receivable for National accounts
- Perform other duties as assigned
Requirements
- Undergraduate degree or college diploma from any related field
- Excellent interpersonal and customer relations skills
- Demonstrated strength in verbal and written communications
- Strong attention to detail
- Ability to multi-task effectively
- Strong team player with a positive attitude
- Previous experience working with RFPs preferred, but not mandatory
Benefits
- Paid training
- Medical, dental, and vision benefits
- Employer-matched RRSP program up to 3.5% of base salary per year
- Paid sick and vacation days
- Short- and long-term disability coverage
- Life insurance
- Commission bonuses after the 3-month probation period
- Competitive compensation
- Bi-weekly pay schedule
- Performance-based incentives, if applicable
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Product administration technician supporting Desjardins products, member/client accounts, and operational processes. Providing technical support, data analysis, system updates, and procedural assistance.
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