Technical Analyst providing customer support for technology issues at a global technology company. Handling technical inquiries and maintaining Microsoft environments in a hybrid work model.
About the role
- Technical Analyst providing IT technical support and customer service in a global managed services team. Role involves handling incoming calls, e-mails, and technical issues in a fast-paced environment.
Responsibilities
- Answer incoming calls for technical/customer service support
- Respond to incoming e-mails concerning technical issues
- Deliver prompt and efficient first line technical/customer support in a professional manner
- Provide technical support of LAN, Desktop, and server devices
- Maintain enterprise Microsoft environments
- Create and manage tickets using service desk software
Requirements
- 2-5 years experience in a similar role
- A college certificate or diploma in information technology and/or relevant experience and industry certification
- Passion for IT and desire to learn more
- Solid working knowledge of Microsoft Windows, Microsoft 365, and other Microsoft Office programs
- Excellent communication and interpersonal skills, exceptional telephone manners and strong customer service orientation
- Ability to work independently with minimal supervision while handling multiple tasks and changing priorities
- Familiarity with ITIL processes is an asset
Benefits
- Challenging Work
- Great People
- Global Impact
- Diversity, Equity and Inclusion
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