Senior IT Build/Support Analyst providing specialized technology related build support at TD. Collaborating with stakeholders to improve system stability and deliver effective support.
TP
Technician Specialist – IT Support, Automation Specialist
Posted 2 hours ago
About the role
- IT Support Technician providing technical assistance and support using Windows and macOS systems at The Canadian Press in Toronto. Collaborating on IT operations and service delivery in a hybrid work environment.
Responsibilities
- Provide timely support for user and client requests, resolving issues directly or escalating them when needed.
- Act as a point of contact for device, application, account and access-related support.
- Troubleshoot hardware, software, network, access and application issues.
- Install, configure, upgrade and support Windows, macOS and mobile devices, including endpoint management.
- Support Microsoft 365, Active Directory, Azure AD, onboarding, offboarding and access changes.
- Assist with patch management, device compliance, endpoint security, antivirus/EDR alerts, MFA and other security-related support activities.
- Use scripting or automation where appropriate to support repeatable tasks and improve support processes.
- Help users adopt and use new technologies, including business applications, workflow tools and AI-enabled tools.
- Create and maintain support documentation, procedures, checklists and user guides.
- Provide technical support for critical business events, including lockups, elections, budget days and other time-sensitive operational needs.
- Assist in the ongoing improvement of IT support processes and service delivery.
Requirements
- Education in information technology, computer systems or a related field, or equivalent work experience.
- Three to five years of IT support experience.
- Strong experience supporting Windows, macOS and mobile devices.
- Experience supporting Microsoft 365, Azure AD, Apple devices, Adobe products and common business applications.
- Experience with endpoint management, patching, device compliance and security.
- Strong troubleshooting skills across devices, applications, access and cloud-based services.
- Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
- Experience or interest supporting AI tools, automation tools or new workplace technologies.
- Ability to balance competing priorities, respond to urgent issues and work effectively with users across the organization.
- French-language skills are an asset.
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