Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
Responsibilities
- Manage large enterprise Cisco WAN/LAN networks
- Participate in safeguarding, implementing, administering, and optimizing the City’s WAN/LAN environment
- Provide ongoing support for IT solutions
- Lead technical project teams
- Perform analysis and contribute technical consultations
- Ensure adequate pro-active action for enterprise systems
- Provide advanced technical support for critical enterprise applications
- Conduct business impact analyses
Requirements
- Post-secondary degree or diploma in Computer Science
- Recognized certification such as CCNP, FCP, FCSS or equivalent
- Extensive experience with enterprise clustered high-availability firewalls and load balancers, including Checkpoint or Fortinet
- Experience in building clustered enterprise Data Center using Cisco ACI
- Considerable experience with intrusion detection and vulnerability assessment in perimeter network
- Experience in LAN/WAN/Wired/Wireless administration in Cisco network environment utilizing TCP/IP and Cisco Routing and Switching technologies
- Must possess and maintain a valid Province of Ontario, Class "G" Driver's License and access to a vehicle
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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