Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
About the role
- Technical Support Specialist providing hands-on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
Responsibilities
- Provide technical support for telecom-related platform issues
- Handle inbound and outbound client calls
- Log, track, and manage support tickets in CRM
- Monitor platform performance and assist in system updates
Requirements
- Entry Level
- Technical Support & Troubleshooting experience
- Excellent client communication skills
- Ability to work flexible hours
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