IT Support Technician providing technical assistance and support using Windows and macOS systems at The Canadian Press in Toronto. Collaborating on IT operations and service delivery in a hybrid work environment.
About the role
- Senior IT Build/Support Analyst providing specialized technology related build support at TD. Collaborating with stakeholders to improve system stability and deliver effective support.
Responsibilities
- Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications)
- Partner with key stakeholders to schedule packaging and release new applications
- Continuously strive to improve the stability of production environment
- Ensure timely notification and escalation of possible issues/problems
- Deliver effective and defect-free support (application, hardware, software and/or operations)
Requirements
- Undergraduate degree or Technical Certificate
- 5-7 years relevant experience
- Strong background in network tool deployments
- Experience with tools such as ExtraHop, Ixia, ThousandEyes, and SevOne
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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