Technical Analyst providing technical/customer support in a hybrid environment. Handling multi - tasking responsibilities while ensuring timely service delivery in a global organization.
About the role
- Technical Analyst providing customer support for technology issues at a global technology company. Handling technical inquiries and maintaining Microsoft environments in a hybrid work model.
Responsibilities
- Answer incoming calls for technical/customer service support.
- Respond to incoming e-mails concerning technical issues.
- Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
- Provide technical support of LAN, Desktop, and server devices.
- Maintain enterprise Microsoft environments.
- Create and manage tickets using service desk software.
Requirements
- 2-5 years experience in a similar role
- A college certificate or diploma in information technology and/or have relevant experience and industry certification.
- Passion for IT and desire to learn more about it.
- Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
- Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
- Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
- Familiarity with ITIL processes is an asset.
Benefits
- Challenging Work - We love solving highly complex problems.
- Great People - We are stronger, together, when we are open, honest, and above all, real.
- Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
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