Senior embedded engineer developing safety - critical ECU firmware for Hexagon Mining’s digital mining and vehicle - control technologies. Designing, testing, and commissioning embedded systems.
About the role
- Software Engineer developing internal tools to enhance customer success for real estate decarbonization. Collaborating with team on innovative product solutions in AI-driven sustainability.
Responsibilities
- Design, build, and maintain internal tools that amplify the capacity and quality of our Customer Success teams
- Automate repetitive, manual processes across customer onboarding, account management, and reporting workflows
- Instrument and monitor tooling performance, proactively identifying and resolving issues before they impact the team
- Develop and maintain async task pipelines using Celery and SQS to handle high-volume, time-sensitive workflows
- Build integrations between internal systems and third-party platforms so data flows seamlessly across the stack
- Leverage AWS Bedrock, and Claude to identify and build AI-assisted automation opportunities that meaningfully improve CS workflows
- Contribute to infrastructure-as-code practices using AWS CDK
- Embed with the Customer Success team to scope problems, prioritize solutions, and ship iteratively
- Collaborate with the broader engineering team on shared infrastructure, code quality, and technical standards
- Participate in critical incident response for internal pipeline failures, owning diagnosis and resolution
Requirements
- 4–5 years of software engineering experience, with a track record of shipping reliable, production-grade software
- Proficiency in agentic software development — the ability to ship high-quality work quickly using AI agents.
- Strong backend proficiency in Python; experience with Django REST Framework and Celery
- Strong product instincts — you can translate a vague workflow problem into a well-scoped technical solution
- Collaborative by default — you ask questions, share context, and build with the end user in mind
- Comfort working across the stack — from backend APIs to frontend interfaces in Next.js and Tailwind CSS
- Experience with AWS services (Fargate, SQS, RDS/PostgreSQL, Redis, CDK)
- Familiarity with Retool or similar internal tooling platforms
Benefits
- Work Authorization: Authorization to work in the United States or Canada is required.
- Must be authorized to travel to the US
- Hybrid role requiring 2 days of in-person collaboration per week from our Toronto or Waterloo-Kitchener Offices
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