Senior Enterprise Architect shaping EDC’s technology strategy and roadmap. Guiding platform alignment and architecture governance for Canada’s trade - finance corporation.
About the role
- Help Desk Technician III providing advanced technical support and leadership in help desk operations at Camis. Resolving complex IT issues for clients and internal teams in a hybrid role.
Responsibilities
- Resolve complex software, systems, and network issues for clients and internal staff
- Troubleshoot LAN, WAN, and other IT environments
- Lead response efforts during major incidents and system outages, coordinating support and communication
- Analyze recurring or high-impact issues and drive root-cause solutions
- Review tickets for quality, accuracy, and resolution efficiency, providing feedback where necessary
- Triage incoming requests, monitor SLAs, and provide backup phone/chat support
- Provide ongoing guidance and mentoring to Tier 1 and Tier 2 team members
- Conduct on-site customer visits for upgrades, maintenance, and troubleshooting
Requirements
- Valid G driver’s license with a clean driver’s abstract
- 2–3 years of higher-tier (Tier 2+) technical support experience
- Strong troubleshooting and problem-solving skills across software, systems, and networks
- Proven ability to manage high-pressure incidents or outages
- Excellent communication, documentation, and technical leadership skills
- Experience with Active Directory / Entra ID and identity management tools
- Familiarity with VMware, Windows 365 , and virtualized environments
- Experience supporting mobile device management (MDM) solutions
Benefits
- Health and dental benefits
- RRSP matching
- Generous paid vacation
- Active Living and Camping benefit
- Transit pass subsidy
- Professional development
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