Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Part-Time Shift Leader at Canna Cabana overseeing daily store operations. Ensuring exemplary customer service and compliance with store policies in a cannabis retail environment.
Responsibilities
- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of SM/ASM
- Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
- Provide direction, guidance and instruction to all store associates as required
- Ensure store conditions are consistently upheld to established standards
- Assist in ensuring staffing levels adequately meet business needs, only when requested
- Be the sales and customer service leader/role model in the absence of SM/ASM
- Greet and assist customers in a way that models exemplary conduct to other staff
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
- Achieving sales target and store level KPI’s
- Ensuring employees on shift are actively pursuing sales goals
- Oversee and assist in inventory management and be accountable for the inventory processes on shift
Requirements
- Must have valid Selling It Right certification to work in a retail cannabis store
- Must provide a copy of clean Criminal Background Check prior to start date.
- Completion of high school and College/CEGEP/vocational or technical training required
- Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
- A valid First Aid certification is considered an asset
- Demonstrated sales and service orientation required
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- Well-defined sense of diplomacy
- Excellent teamwork and team building skills
- Must be available for shift work any time according to business needs, Monday to Sunday.
- Ability to work nights, holidays and weekends and different locations
- Thorough understanding of applicable health and safety legislation
- Professional, responsive, and positive work attitude is essential
Benefits
- Significant opportunity for growth, experience and learning
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