Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Retail Shift Leader managing store operations at Canna Cabana in Selkirk. Leading a team to deliver excellent customer experiences in the cannabis retail industry.
Responsibilities
- Take the initiative: recruit, coach, and train top talent in an emerging new industry to ensure your team educates and informs their customers.
- Live the culture: be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience.
- Have an eye for detail: make sure the store is inviting, spotless, and well merchandised.
- Share your passion: as the resident expert and enthusiast on our products, you ensure excellent staff training and development.
- Build the brand: create a welcoming environment for customers and make a positive impact engaging with the communities in which we work.
- Make it happen: use your problem-solving and collaborative approach to achieve the (seemingly) impossible.
- Aspire for operational excellence: Develop and implement processes and procedures, oversee inventory, provide feedback on product trends and customer needs, maintain corporate visual merchandising standards, as well as assist with audits and SLGA requirements.
Requirements
- Must already have, or be able to quickly obtain, Smart Choices certification
- Must provide a copy of clean Criminal Background Check prior to start date.
- Demonstrated leadership skills and at least 1-2 years’ retail supervisory experience
- A valid First Aid certification is considered an asset
- Experience working with similar brands/products (not necessary, but an asset)
- Ability to work nights, holidays and weekends and different locations.
- Ability to work any shift based on business needs, Monday to Sunday.
- Ability to develop and train staff through positive coaching and feedback
- Strong organization and problem-solving skills
- Excellent written and oral communication skills
- A passion for customer service excellence
- MS Office suite
- POS expertise
- Post-secondary education in a related field
- Demonstrated abilities in visual planning and merchandising
Benefits
- Significant opportunity for growth, experience and learning
- Unlimited bonus earning potential
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