Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Shift Leader overseeing daily retail operations at Canna Cabana in Sudbury, Ontario. Providing direction to staff and ensuring customer satisfaction while meeting sales targets.
Responsibilities
- Provide assistance to store management in supervising and facilitating the daily operations of the store.
- Oversee the responsibilities of the Store Manager in the absence of SM or ASM.
- Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed.
- Provide direction, guidance, and instruction to all store associates as required.
- Ensure store conditions are consistently upheld to established standards.
- Assist in ensuring staffing levels adequately meet business needs, only when requested.
- Be the sales and customer service leader/role model in the absence of SM/ASM.
- Greet and assist customers in a way that models exemplary conduct to other staff.
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
- Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift.
- Achieving sales target and store-level KPI’s.
- Ensuring employees on shift are actively pursuing sales goals.
- Oversee and assist in inventory management and be accountable for the inventory processes on shift.
Requirements
- Must have valid CannSell to work in a retail cannabis store.
- Must have or be able to successfully complete a Police Background Check.
- Demonstrated sales and service orientation required.
- Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred.
- A valid First Aid certification is considered an asset.
- Excellent time management and prioritizing skills required.
- Demonstrated ability to train and motivate staff required.
- Skills to monitor and lead by example as required.
- Basic office administration skills required.
- High level of proficiency with Microsoft Office productivity suite.
- Highly effective teamwork skills.
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
- Strong customer service and troubleshooting skills.
- A well-defined sense of diplomacy.
- Excellent teamwork and team-building skills.
- Thorough understanding of applicable health and safety legislation.
- A professional, responsive, and positive work attitude is essential.
- Ability to work any shift based on business needs, Monday to Sunday.
- Ability to work nights, holidays and weekends and different location.
Benefits
- Unlimited bonus earning potential
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