About the role

Bilingual Patient Care Representative guiding patients in medical cannabis treatment across Canada. Addressing patient concerns and improving their understanding of cannabis prescriptions.

Responsibilities

Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients
Patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment
Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team
Providing compassionate care to patients, displaying empathy and understanding at all times.
Being direct, strong and confident with communication.
Coordinating with the Booking team members to ensure the entire patient journey from start to finish is simple, accessible, customer-friendly and clean, ensuring follow-up for upholding specific standards for messaging and protocols as set by Management.
Maintain accurate notes regarding ordering and patient interaction.
Executing the development of education and patient ordering processes as set by Management.
Collaborating and integrating objections and ideas from other team members and Management to ensure new opportunities.
Facilitate booking process for scheduling all follow-up appointments.
Other duties as assigned

Bilingual in English and French with strong written and oral communication skills.
Undergraduate degree or diploma in practical nursing, or 3 or more years of relevant work experience preferred
Must have customer service & call center experience.
Hospitality and/or health care industry experience is preferred, but not mandatory.
Experience with the use of clinical databases or EMR systems preferred, but not mandatory
Ability to utilize critical thinking and problem-solving skills to address challenging situations.
Utilize your passion, empathy & emotional intelligence to build relationships and help people improve their health
Must be meticulous, initiative-taking and ability to foster a positive work environment
Utilize strong analytical and thought leadership skills to drive productivity and efficiencies.
Ability to function in a fast-paced and rapidly changing environment with openness to innovative ideas and show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities
Utilize your strong listening, communication, and leadership skills to share and action ideas within teams.