Overseeing SAP AMS operations and leading SAP support teams remotely from Canada. Ensuring adherence to SLAs and managing vendor relationships for outsourced SAP support.
About the role
- Technical Lead overseeing production support across AWS and banking systems. Ensuring high availability, incident response, and technical leadership across distributed teams
Responsibilities
- Lead end‑to‑end production support across AWS cloud platforms and core banking infrastructure
- Manage P1/P2 incident handling and coordinate with cross‑functional teams for service restoration
- Maintain and enhance monitoring, alerting, capacity planning, and performance baselines
- Provide hands‑on technical guidance to onshore/offshore teams and manage shifts and on‑call rotations
Requirements
- 4+ years of experience in production support
- Strong debugging, optimization, and production engineering skills
- Technical expertise in AWS cloud services: Lambda, API Gateway, CloudWatch, DynamoDB, Dynatrace
- Proficiency in Java/JEE, Spring, Spring Boot, Microservices, SOAP & REST APIs
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
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