Student Service Advisor guiding University of Alberta students and applicants on admissions, registration, fees, records, and academic services. Hybrid role providing advice, referrals, and recruitment support.
FC
Student, Advisor Service Centre, Montreal and Toronto
Posted 2 weeks ago
About the role
- Fidelity student supporting investment professionals and Canadian investors with account, product, and service inquiries. Delivering bilingual French-English client service on a flexible hybrid schedule.
Responsibilities
- Support client-facing professionals serving clients in French or English
- Address requests and questions from investment professionals, administrative support partners, and individual investors
- Respond to account, product, and general service inquiries from existing and prospective clients
- Create exceptional client experiences
- Identify opportunities to provide value-added service
- Partner with team members and internal business groups to resolve account concerns and inquiries
Requirements
- Working toward a university degree, ideally with a focus on business
- Bilingual proficiency in French and English, both written and verbal, is preferred
- Previous customer service and/or telephone sales experience is an asset
- Ability to quickly understand and learn technical systems and applications from a user perspective
- Must be currently enrolled in a registered co-op program
- Must be available full-time for the duration of the co-op term
- Current authorization to work in Canada is required
- Resume, cover letter, and transcript required; please indicate your preferred location
Benefits
- Extensive training in communication, public speaking, networking, business etiquette, and emotional intelligence
- Mentorship throughout the student journey
- Opportunities to volunteer with non-profit organizations
- Flexible hybrid schedule
- Competitive hourly compensation
- Diverse and inclusive workplace
- Accommodation available during the application process for candidates with disabilities
Job title
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Experience level
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Degree requirement
No Education Requirement
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