Student Affairs Advisor supporting CPLED students with accommodations, integrity and appeals processes. Collaborating with stakeholders to ensure adherence to best practices in legal education services.
About the role
- Student Service Advisor role supporting current and prospective students at the University of Alberta. Collaborating with various stakeholders to provide comprehensive information and resources regarding university policies and procedures.
Responsibilities
- Supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures.
- Provides comprehensive advice to students, parents, faculties and school counselors in-person, via email and/or electronic communication tools (chats, instant messenger) and by telephone, regarding admission requirements, admission processes, residence and housing options, student records, FOIPP, fee assessment, financial aid and support, student awards, academic programs, registration, examinations, and convocation procedures.
- Provides one-on-one advising sessions to current and prospective students regarding program requirements, admission criteria and transfer requirements, including transfer credit information.
- Participates in recruitment activities to advise prospective students, parents, school counselors and others of the current admission requirements and application.
Requirements
- A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning), along with a minimum of two to three years of directly related experience working in a university student services environment, is required. Equivalent combinations of related education and experience may be considered.
- Demonstrated ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders.
- Ability to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta.
- Ability to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels.
- Excellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy.
- Excellent time management skills, with the proven ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining a high level of accuracy.
- Strong analytical, organizational, and problem-solving skills, including the ability to assess issues and determine when escalation is appropriate.
- Ability to triage and appropriately refer students who are in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and other applicable University policies and legislation.
- Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services, including the Discrimination, Harassment, and Duty to Accommodate Policy, the Code of Student Behaviour, Helping Individuals at Risk, and FOIP.
- Proficiency with electronic records, databases, communication platforms, and learning management systems. Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred.
- Experience using PeopleSoft Student Administration (Campus Solutions) is considered an asset.
- Demonstrated commitment to supporting the University of Alberta's values of diversity, equity, inclusion, accessibility, and belonging.
- The successful candidate will demonstrate the following behavioural competencies:
- Communication
- Customer Service Excellence
- Interpersonal Communication
- Problem Solving
- Teamwork
Benefits
- Comprehensive benefits package
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