Student Service Advisor guiding University of Alberta students and applicants on admissions, registration, fees, records, and academic services. Hybrid role providing advice, referrals, and recruitment support.
About the role
- Student Affairs Advisor supporting CPLED students with accommodations, integrity and appeals processes. Collaborating with stakeholders to ensure adherence to best practices in legal education services.
Responsibilities
- Act as a first point of contact and provide high level support services to CPLED students and other stakeholders in the areas of accommodations/accessibility, academic integrity/professional integrity, and appeals
- Have a working knowledge of CPLED’s policies
- Interpret and apply internal and external policies, procedures, and regulations
- Maintain records with attention to privacy and confidentiality
- Update CPLED’s databases
- Apply full cycle case management strategies
- Collaborate with stakeholders to ensure best practices
- Review current practices for continuous improvement
- Prepare scheduled and ad hoc reports
- Complete special projects as required
- Act as a primary contact for accommodation, academic/professional integrity, and appeal processes
- Develop and implement individualized accommodation and draft decisions based on existing templates
Requirements
- Undergraduate degree in a relevant field (including but not limited to education, social work, human resources, or social science)
- 3-5 years of experience in a relevant field
- An equivalent combination of education and related experience will be considered
- Prior accessibility experience (working with students or employees) and familiarity with human rights and accommodation requirements is an asset
- Prior experience with academic or professional integrity investigations is an asset
- Prior complaint, appeals, or issues management experience is an asset
- Exceptional analytical, problem-solving, and critical thinking skills with the ability to interpret complex issues and recommend solutions
- Excellent written and oral communication skills, including persuasive writing skills
- Ability to read, understand, and interpret policies and legislation
- A high degree of professionalism, diplomacy, and facilitation skills and a strong ability to develop and sustain relationships with diverse stakeholders
- Excellent attention to detail, time and case management, and organizational skills
- Ability to demonstrate initiative, flexibility, and to prioritize work independently
Benefits
- Hybrid work environment
- Professional development opportunities
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