Student Service Advisor guiding University of Alberta students and applicants on admissions, registration, fees, records, and academic services. Hybrid role providing advice, referrals, and recruitment support.
About the role
- Student Services Advisor guiding students through admissions, registration, fees, financial aid, and academic services at the University of Alberta. Providing personalized advice, referrals, and recruitment support.
Responsibilities
- Adhere to legal and regulatory student advising requirements, including FOIPP legislation and University policies
- Interpret policies, procedures, and programs for current and prospective graduate, undergraduate, Aboriginal, international, mature, and nontraditional students
- Provide comprehensive advice in person, by email, electronic communication tools, and telephone to students, parents, faculties, and school counselors
- Advise on admission requirements and processes, residence and housing options, student records, FOIPP, fee assessment, financial aid, student awards, academic programs, registration, examinations, and convocation procedures
- Conduct one-on-one advising on program requirements, admission criteria, transfer requirements, and transfer credit information
- Apply UAlberta admission and transfer credit policies, including Alberta Council on Admissions and Transfer (ACAT) requirements
- Use systems, policies, procedures, and professional judgment to solve unusual or complex problems
- Anticipate needs and provide subject matter expertise, professional advice, and recommendations beyond the initial request
- Refer students to appropriate departments for problem resolution and services, explaining the referral and subsequent processes
- Advise students on policies concerning course withdrawal, examinations, academic standing, and fee assessment
- Participate in recruitment activities with the National Recruitment division and Campus Visit Program to advise prospective students, parents, school counselors, and others on admission requirements and applications
Requirements
- A post-secondary degree in a related field (e.g., Adult Education, Management, Public Administration, Education, Leadership, Cognitive Psychology, or Psychology of Learning) is required, along with a minimum of two to three years of directly related experience working in a university student services environment
- Equivalent combinations of related education and experience may be considered
- Ability to develop and maintain positive, professional, and collaborative working relationships with internal and external clients and stakeholders
- Ability to work independently while contributing effectively as a collaborative team member and positive representative of the Student Service Centre and the University of Alberta
- Ability to interact knowledgeably, respectfully, and effectively with diverse individuals representing a broad range of backgrounds, credentials, abilities, and literacy/language levels
- Excellent verbal, written, and interpersonal communication skills, with exceptional attention to detail and accuracy
- Excellent time management skills, ability to prioritize competing demands, manage multiple tasks, and meet deadlines in a fast-paced environment while maintaining accuracy
- Strong analytical, organizational, and problem-solving skills, including assessing issues and determining when escalation is appropriate
- Ability to triage and appropriately refer students in distress while maintaining strict confidentiality and adhering to FOIP, records management protocols, UAPPOL, and applicable policies and legislation
- Working knowledge of University of Alberta policies, processes, colleges, faculties, administrative units, and student services
- Knowledge of the Discrimination, Harassment, and Duty to Accommodate Policy, Code of Student Behaviour, Helping Individuals at Risk, and FOIP
- Proficiency with electronic records, databases, communication platforms, and learning management systems
- Intermediate or higher proficiency with Microsoft 365, Google Workspace, and eClass (Moodle) is preferred
- Experience using PeopleSoft Student Administration (Campus Solutions) is considered an asset
- Demonstrated commitment to diversity, equity, inclusion, accessibility, and belonging
- Communication, Customer Service Excellence, Interpersonal Communication, Problem Solving, and Teamwork behavioural competencies
- Resume and cover letter required
Benefits
- Comprehensive benefits package
- Position subject to applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)
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