Clinical Trial Project Lead managing multi - site clinical research for the University of Alberta’s academic health sciences faculty. Coordinating protocols, sites, regulatory compliance and trial delivery.
About the role
- Interfacility Transport Coordinator handling medical assistance calls and interfacility transportation for Shared Health’s Manitoba-wide health services. Coordinating callers, clinical teams, dispatch agencies, hospitals, and public safety partners.
Responsibilities
- Answer and process calls for medical assistance and transportation requests
- Obtain essential caller information and triage injuries and illnesses
- Monitor and operate communication systems
- Receive, record, and maintain case support information
- Process low-acuity calls and administrative assistance requests in the computer system
- Refer callers to appropriate clinical personnel
- Advise law enforcement and other agencies when their involvement is required
- Receive and provide information to law enforcement, hospitals, and other agencies and institutions
- Communicate with co-workers to support efficient departmental, program, and regional operations
- Follow applicable VECTRS and Shared Health regulations and policies
- Participate in fire prevention, disaster preparedness, safety, and health programs
- Collaborate with in-service education programs and serve as a resource to staff and health care professionals
- Maintain and update professional skills through continuing education
- Provide mentorship and training to team members
- Participate in committees and regular staff meetings
- Perform other related duties as required
Requirements
- Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
- A combination of education training and/or experience may be considered
- Active member in good standing of an associated regulatory body as appropriate
- Experience in a call center environment is highly-desirable
- Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
- Knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
- Strong interpersonal and communication skills, both verbal and written
- Typing/Keyboarding skills at 35 wpm
- Ability to multi-task
- Ability to work as part of a team and independently
- Ability to respect and promote confidentiality
- Ability to perform the duties of the position on a regular basis
- Competence in Windows-based computer programs
- Strong organizational, decision-making, and problem-solving skills
- Ability to respect and promote a culturally diverse population
- Working knowledge of provincial geography
- Ability to work Days, Evenings, Nights, Weekends, and General Holidays
- Current satisfactory Criminal Records Check, including Vulnerable Sector Search
- Current Child Abuse Registry Check
- Current Adult Abuse Registry Check
Benefits
- Continuing education programs, literature reviews, interest groups, and lectures
- Mentorship and training opportunities
- Workplace safety and health programs
- Accommodations available upon request during the assessment and selection process
- Employment equity and workplace diversity support
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