Clinical Trial Project Lead managing multi - site clinical research for the University of Alberta’s academic health sciences faculty. Coordinating protocols, sites, regulatory compliance and trial delivery.
About the role
- Personal Care Specialist supporting Cencora patients with medication access, reimbursement, copay management, and pharmacy coordination. Remote home-office role handling patient calls and coverage challenges.
Responsibilities
- Serve as the consistent primary contact for patients throughout their medication journey
- Guide and support patients with reimbursement, copay management, and pharmacy coordination
- Communicate with patients to gather information and educate them on program services, injection training, pharmacy options, and coverage support
- Coordinate and maintain prescription coverage and renewals
- Interact with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely medication access
- Collaborate with Field Case Managers and the broader care network on patient onboarding and ongoing support
- Adapt services for diverse clinic and pharmacy models and connect with preferred pharmacy teams and biologic coordinators as required by territory
- Anticipate challenges, proactively solve problems, and provide tailored patient guidance
- Manage adverse event reporting and perform additional program support or ad hoc duties
- Handle patient calls as part of a patient queue
Requirements
- Bilingualism (English/French) is an asset (requirement for province of Quebec)
- Experience in customer service setting
- High School Diploma/GED or equivalent experience required
- 3+ years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles required
- Health Insurance Portability and Accountability Act (HIPAA) or applicable compliance training required
- Exceptional customer service skills and phone etiquette
- Detail and results oriented, with strong analytical and organizational skills
- Excellent time management and sense of urgency
- Ability to collaborate effectively and work autonomously in a remote home office environment
- Strong written and verbal communication skills in English and French (for Quebec/New Brunswick)
- Ability to manage multiple priorities and adapt to change and ambiguity
- Proficiency with Microsoft Office and confidence using technology
- Commitment to continuous improvement and adherence to program standards
- Post-secondary education certificate, diploma, or degree (preferred)
- Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset)
- Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)
- Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field or equivalent experience preferred
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Full-time employment
- Remote work from a dedicated home office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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