Therapeutic Specialist selling AbbVie medicines to gynecology and gastroenterology providers. Managing Alberta and Manitoba territories through healthcare - provider engagement and specialty pharmaceutical sales.
About the role
- Personal Care Specialist supporting Cencora’s Canadian patient services and pharma commercialization business. Processing prior authorizations, insurance verification, financial assistance, and specialty pharmacy referrals.
Responsibilities
- Support Cencora’s patient and provider support and pharma commercialization services in Canada through Innomar Strategies
- Record patient interactions, update case notes in pharmacy systems, and maintain privacy requirements
- Process prior authorization requests by collecting clinical documentation, completing payer-specific forms, submitting requests, and tracking status
- Verify insurance coverage, review patient insurance cards, check formulary information, and document coverage details
- Support financial assistance enrollment by collecting eligibility information, completing manufacturer copay applications, and submitting paperwork
- Coordinate specialty pharmacy referrals, verify insurance benefits, schedule patient calls, and liaise with specialty pharmacy teams
- Respond to routine patient inquiries, provide status updates, answer basic questions using scripts, and escalate complex issues
- Track pending prior authorizations, follow up with payers, and notify senior staff of delays or denials
Requirements
- High School Diploma/GED or equivalent experience required
- 3+ years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles required
- HIPAA or applicable compliance training required
- Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field or equivalent experience preferred
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
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