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About the role
- Maintenance Specialist providing hands-on technical support for Chrysos Photon Assay equipment. Scheduled maintenance and troubleshooting in the mining industry with a focus on safety and reliability.
Responsibilities
- Providing hands-on technical support service to ensure the smooth running of Chrysos Photon Assay equipment.
- Scheduled monthly maintenance as well as responding to breakdowns on short notice to minimize downtime and maximize availability.
- Technical support service for the installations via telephone, email and remote computer login for troubleshooting and performance checks during and out of office hours as agreed.
- Liaising with support staff at Chrysos’ headquarters and our technology partner in China.
- Training of the customer on the safe operation and maintenance of the equipment.
- Spares inventory management for each installation site.
- Complete maintenance and spares documentation and providing feedback to customers.
- Assisting in the development and continual improvement of the processes associated with the maintenance and service of Photon Assay systems.
- Assisting in the installation and commissioning of new installations.
- Preparing fault records for statistics and reporting.
- Assisting with Root Cause Analysis of faults (to improve reliability) and safety (to prevent incidents that could lead to injury or damage).
- Supporting the development of a strong WHS culture.
Requirements
- Demonstrated experience in maintaining technical equipment.
- Safety mindset.
- Strong customer service ethos and problem-solving skills.
- Able and willing to travel and work within Canada and overseas,
- Written and verbal communication skills, English & French.
- Familiarity with the mining industry and mine-site operations.
- Customer Service and Field Service experience in the mining or mineral sector (or related) processing industries.
- Demonstrated experience in fault finding in electro-mechanical equipment.
- Hands-on experience in one or more of the following areas: electrical wiring and safety, power distribution, mechanical maintenance, and repairs; basic electronics; metalworking; engineering drawing and design.
- Experience in product development and the manufacturing sector.
- Proficiency with office productivity software MS suite to include Outlook, Excel, Word.
- Valid rights to work & Current Driver’s License.
- College graduate with 2-3 years’ experience, with a diploma in mechatronics (electrical, electronic, mechanical) or a closely related technical discipline.
Benefits
- Flexibility and wellbeing initiatives to help you maintain a healthy work-life balance.
- Opportunities to work with groundbreaking equipment that's transforming the mining industry and reducing its environmental impact.
- Collaboration with industry experts and the chance to grow and develop professionally.
- Exciting career prospects and room for advancement.
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