Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Technical Services Specialist engaging mining customers and supporting PhotonAssay™ deployment. Collaborating cross-functionally and providing technical training to ensure effective adoption of innovative mining technology.
Responsibilities
- Develop and maintain a strong technical understanding of PhotonAssay™ to confidently communicate its capabilities to clients, translate the technology into compelling business value propositions, and recognize when to involve deeper Chrysos technical expertise as needed.
- Serve as the primary point of contact for all sales- and service-related matters within your client portfolio, maintaining a regular and strategic engagement schedule aligned with key account and sales plans.
- Deliver client education and training programs to ensure effective adoption and understanding of PhotonAssay™ technology across stakeholder groups.
- Build and manage productive relationships with key site stakeholders across Geology, Geometallurgy, and Metallurgy teams to understand their long-term objectives and identify optimisation strategies across the mining value chain. This includes: New or enhanced assay services.
- Tailored metrics for coarse or heterogeneous gold ore bodies.
- Optimised grade control and sampling programs.
- Improved resource/reserve models.
- Processing plant measurement strategies that support process optimisation.
- Recommendations for optimised sample preparation strategies that balance sample size, particle size, and machine cycle time to meet economic and technical objectives.
- Collaborate cross-functionally with Chrysos Maintenance, Customer Quality, Physics Operations, laboratories, and external partners to ensure exceptional client service and technical delivery.
- Lead or support quality assurance efforts, including: Long-term QAQC data analysis and reporting for gold, silver, and copper, working with the Customer Quality team.
- Comparative performance analysis of PhotonAssay™ vs traditional laboratory techniques.
- Calibration support and oversight for expanded services.
- Deliver technical training on the application and value of PhotonAssay™ to internal and external stakeholders.
- Provide technical and application expertise to support the Sales team throughout the sales cycle.
- Assist Sales Managers during key customer site visits.
- Support Sales Managers at industry conferences and trade shows as required.
- Identify opportunities for the further growth and development of PhotonAssay™ services or related opportunities, through ongoing engagement with existing clients, prospective customers, and broader industry stakeholders.
- Drive thought leadership initiatives by developing joint publications or conference presentations in collaboration with key PhotonAssay™ users, particularly major gold producers, while coordinating closely with internal teams and presenting at key industry events when appropriate.
Requirements
- University Degree qualifications in Geology, Geosciences or Metallurgy, or other related disciplines.
- 3-5 years minimum experience in geology, mining, metallurgy or scientific applications, with exposure to novel technologies or processes and their adoption and use.
- Exceptional written and verbal communication skills, including presenting to diverse audiences (from operators to executives), and translating complex information into actionable insights.
- Demonstrated ability to build and maintain trusted relationships with a global network of customers (miners, labs, and internal stakeholders), resolve complex issues, and drive adoption of technical solutions.
- Ability to influence and align cross-functional teams and customers around shared objectives.
- Experience leading multi-disciplinary projects, managing timelines and cross-functional collaboration.
- Able and willing to travel and work within Australasia and other countries as required, including mine sites.
- Comfortable working across global time zones and in culturally diverse teams, with a strong sense of initiative and autonomy.
- Competent in use of Microsoft Office suite of products.
- English fluency.
- Permanent Canadian residency or Canadian citizenship.
- French, Spanish or Portuguese understanding would be an advantage.
- Practical understanding of sample preparation and analytical techniques used in the minerals industry, such as Fire Assay, Screen Fire Assay, AAS, ICP, XRF, and Wet Chemistry.
- Familiarity with QAQC protocols and LIMS systems.
- Competence in statistical interpretation of assay results, statistical comparisons (e.g. PhotonAssay™ vs Fire Assay), and experience preparing customer-facing reports or feasibility studies.
- Understanding of sampling theory.
- Knowledge and experience using HubSpot.
Benefits
- Flexibility and wellbeing initiatives to help you maintain a healthy work-life balance.
- Opportunities to work with groundbreaking equipment that's transforming the mining industry and reducing its environmental impact.
- Collaboration with industry experts and the chance to grow and develop professionally.
- Exciting career prospects and room for advancement.
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