LP
AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Technical Product Manager at Civica responsible for equipping teams with requirements. Collaborating with cross-functional teams to create effective user stories aligned with company goals.
Responsibilities
- Responsible for equipping team with detailed requirements through product backlog to build high quality products
- Collaborate with cross-functional teams to take complex business problems and break them into simple, effective user stories
- Ensure end product aligns with company’s mission and vision of becoming a global GovTech champion
Requirements
- **What you will do to be successful in this role **
- **Key responsibilities **
- Collaborate with engineering teams to ensure that solutions meet product requirements whilst providing guidance and oversight to ensure that solutions are feasible, scalable, maintainable, and meet quality standards
- Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria
- Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities
- Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations
- Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
- Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
- Work closely with various internal and external stakeholders to ensure successful product development
- Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement
- Support a strong culture of knowledge sharing and product decision and design documentation
- **Requirements: **
- Demonstrated experience as a Technical Product Manager, working in a modern software or product organisation
- Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria
- Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility
- Competency to participate in technical discussions, code reviews, and architecture decisions
- Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value
- Strong analytical skills to collect, analyse, and interpret data to inform product decisions
- Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success
- Flexible to adapt to changing market conditions, customer needs, and business priorities
- Strong problem-solving skills to overcome technical, business, and customer challenges
- Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams
- Understanding of programming concepts, including data structures, algorithms, and software design patterns
- Knowledge of technical architecture, including system design, scalability, and performance optimisation
Benefits
- We’re committed to helping you achieve your best — professionally and personally. Our benefits reflect our focus on wellbeing, flexibility, and long-term development.
- **Time Off & Work-Life Balance **
- Generous annual leave that grows with tenure
- 15 paid sick days
- Bereavement, jury duty, and statutory holiday entitlements
- Parental leave
- Agile working options
- **Health, Protection & Wellbeing **
- Extended health & dental benefits
- Employer-paid EAP
- Life Insurance, AD&D, LTD
- Spousal & dependent coverage options
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