Senior Software Engineer building scalable AWS, Big Data, and ML infrastructure for Genesys’ AI - powered customer - experience platform. Leading distributed systems projects from architecture through production.
About the role
- Staff Software Developer responsible for building and scaling Clio’s Document Management System. Leading technical initiatives and contributing to architecture in a hybrid work environment.
Responsibilities
- Act as a technical stakeholder across multiple large-scale initiatives
- Partner with Development Managers and Product leaders to define technical roadmaps
- Identify and resolve high-impact architectural “big rocks” that unlock product opportunities
- Drive system design discussions and influence cross-team technical decisions
- Ensure long-term scalability, reliability, and performance of core systems
- Design distributed systems that handle high volumes of sensitive legal data
- Build scalable services supporting AI-powered search and intelligent document processing
- Simplify and evolve coding patterns, abstractions, and interfaces
- Recognize when pragmatic solutions are superior to complex ones
- Write high-quality, well-tested code
- Review and provide feedback on code across teams
- Raise engineering standards and improve development practices
- Contribute to architectural documentation and technical design artifacts
- Mentor senior and intermediate developers
- Provide constructive technical feedback
- Promote strong collaboration across distributed teams
- Influence technical direction beyond your immediate team
Requirements
- Significant experience building and scaling web applications (Ruby on Rails preferred but not required)
- Deep experience designing distributed systems and scalable architectures
- Proven success operating at Staff-level scope: cross-team influence, long-term technical strategy, architectural ownership
- Experience building large-scale SaaS platforms
- Demonstrated mentorship and technical leadership within Agile environments
- Ability to learn new technologies quickly and thrive in a dynamic, distributed organization
- Excellent communication skills and the ability to build trusted technical partnerships
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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