About the role

Systems Administrator and Support Engineer providing desktop support and systems administration at CMiC. Managing cloud infrastructure while resolving end-user technical issues in a hybrid work environment.

Responsibilities

Resolve technical issues across Windows, macOS, and Linux environments with patience and precision.
Set up, configure, and maintain workstations, peripherals, and enterprise applications for new and existing employees.
Onboard and offboard users, including provisioning Microsoft 365 licenses and managing user accounts, permissions, and group policies.
Coach users through cloud productivity tools such as Microsoft 365, Teams, OneDrive, and SharePoint so they get real value from them.
Maintain an accurate IT asset inventory and plan upgrades, replacements, and end-of-life transitions before they become urgent.
Track and resolve tickets through the service desk system, keeping users in the loop along the way.
Monitor and maintain cloud infrastructure for uptime, performance, and security.
Administer Microsoft 365, Entra ID, and Intune, including policies, configurations, and lifecycle management.
Apply system updates, patches, and backup routines on a regular cadence.
Support identity and access management, multi-factor authentication, conditional access, and compliance configurations.
Partner with the security team on endpoint protection, including Microsoft Defender and EDR tooling.
Investigate and respond to alerts from security and monitoring platforms.
Write and maintain clear documentation for procedures, runbooks, and IT policies.

5 or more years of experience in IT support, systems administration, or a closely related role.
Comfortable working across Windows, macOS, and Linux.
Hands-on experience with Microsoft 365, Entra ID, and Intune, including managing user lifecycles, group policies, and access controls.
Solid grasp of core networking, including DNS, DHCP, VPN, firewalls, VLANs, and how the pieces fit together.
Strong troubleshooting instincts across hardware, software, and cloud environments.
Familiarity with endpoint security concepts such as Microsoft Defender, EDR, and SIEM.
Clear communicator in writing and in conversation, able to explain a technical issue to a finance leader and a developer with equal clarity.

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness focus including virtual yoga classes and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation