Project Controls Specialist supporting program and project management at Stantec. Focused on scheduling, cost controls, and performance monitoring in a design and construction environment.
About the role
- Housekeeping Supervisor oversees cleanliness and guest satisfaction on Aroya cruises. Responsible for leading housekeeping teams and maintaining high standards of cleanliness.
Responsibilities
- Supervise the cleaning and maintenance of guest and crew accommodations, as well as all assigned public areas.
- Conduct crew orientation, briefings, work planning, and task delegation.
- Communicate effectively and apply practical coaching techniques to develop and motivate staff.
- Review, monitor, and evaluate the performance of subordinates.
- Plan and manage manpower schedules, equipment, and supply requirements for the assigned section, ensuring accountability for cost control, quality standards, utilization, and employee performance.
- Ensure ongoing training, competency, and proficiency of assigned employees.
- Enforce adherence to company grooming and appearance standards.
- Direct daily housekeeping operations to ensure consistent service delivery in guest rooms, crew areas, and public spaces.
- Handle and resolve guest complaints when required, ensuring prompt and professional service recovery.
- Conduct regular inspections of guest rooms, crew accommodations, and public areas to ensure compliance with company standards.
- Plan and coordinate special cleaning programs, including carpet shampooing, deep cleaning, and general cleaning projects.
- Maintain housekeeping supply inventories at approved par levels and submit requisitions to the Housekeeping Storekeeper as required.
- Report all maintenance deficiencies identified in guest rooms, crew areas, and public spaces in a timely manner.
- Apply cost-efficient and environmentally responsible working practices at all times.
- Monitor and manage hours of work and rest for subordinates to ensure full compliance with MLC regulations.
- Maintain strict accountability for issued master keys and other working keys.
- Report any loss or damage of ship’s property to the Assistant Executive Housekeeper without delay.
- Ensure all lost and found items are reported and handled promptly in accordance with company procedures.
Requirements
- Supervisory Experience: Proven experience in supervisory or managerial roles within the maritime or hospitality industry, showcasing the ability to lead, mentor, and drive housekeeping staff to achieve excellence.
- Language Proficiency: Proficient in English; knowledge of Russian, Turkish or Arabic is advantageous for effective communication with guests, staff, and other departments.
- Team Leadership: Strong leadership capabilities, demonstrating the ability to guide and manage housekeeping teams, ensuring high standards of cleanliness and guest satisfaction.
- Organizational Skills: Exceptional organizational abilities to coordinate and manage housekeeping operations efficiently, ensuring a seamless and enjoyable experience for guests.
- Communication Skills: Excellent verbal and written communication skills, facilitating clear communication with housekeeping staff, other onboard departments, and management.
- Problem-Solving Abilities: Strong problem-solving skills to address challenges, resolve issues, and ensure the smooth operation of the housekeeping department.
- Customer Service Orientation: A customer-focused approach with the ability to contribute to a positive guest experience through efficient housekeeping services.
- Adaptability: Capacity to adapt to the dynamic and fast-paced nature of maritime environments, managing fluctuating demands and addressing guest needs promptly.
- Professionalism: Exemplary professional conduct, maintaining a high level of integrity, discretion, and respect for guest and staff privacy.
Benefits
- Valid Passport;
- Valid Seaman’s Book;
- STCW Certification;
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