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Mediation Services Coordinator – 6-month Contract
Posted 2 days ago
About the role
- Mediation coordinator administering CAO’s community mediation pilot for Ontario condominium communities. Coordinating intake, volunteer mediators, case files, scheduling, reporting, and evaluation.
Responsibilities
- Respond to inquiries regarding the Community Mediation Pilot Program
- Provide information to prospective applicants, participants, and stakeholders regarding program processes and eligibility requirements
- Coordinate intake activities and support case administration throughout the mediation process
- Conduct preliminary eligibility screening according to approved program criteria and procedures
- Assign cases to co-mediation teams based on availability, capacity, and operational considerations
- Coordinate scheduling and administrative logistics for mediators and participants
- Monitor case progress and support timely completion of mediation activities
- Identify operational issues and escalate matters as appropriate
- Serve as the primary contact for volunteer mediators
- Maintain regular communication with applicants, mediation participants, volunteer mediators, and other stakeholders
- Support a positive participant experience through timely, professional, and responsive service
- Maintain accurate and confidential case files, records, and program documentation
- Ensure accurate collection and maintenance of program data, metrics, and statistical information
- Support participant feedback collection and pilot evaluation activities
- Prepare reports, summaries, and updates regarding program activity and outcomes
- Assist with development and continuous improvement of program procedures, tools, and resources
- Identify opportunities to enhance service delivery and administrative efficiency
- Contribute recommendations regarding pilot design, operational processes, and future program implementation
- Report to the Director, Policy, Programs & Dispute Resolution
Requirements
- Post-secondary education in a relevant field, or an equivalent combination of education and experience
- Demonstrated experience providing administrative, program coordination, or case management support
- Excellent organizational skills with the ability to manage multiple priorities and competing deadlines
- Strong interpersonal and communications skills, both written and verbal
- Demonstrated commitment to professionalism, discretion, and confidentiality when managing sensitive information
- Proficiency with Microsoft Office applications and virtual meeting platforms
- Strong customer service and stakeholder management skills
- Experience in mediation, dispute resolution, alternative dispute resolution (ADR), or community-based conflict resolution
- Mediation training, certification, or postgraduate education related to dispute resolution
- Experience supporting volunteer-based programs or initiatives
- Experience in project coordination, program administration, or case management
- Knowledge of Ontario’s condominium sector and condominium governance
- Experience working within a regulatory, public-sector, tribunal, or not-for-profit environment
- Contractor responsible for own applicable statutory remittances, insurance, and business expenses unless otherwise agreed in advance
Benefits
- Fully remote work arrangement
- Full-time anticipated workload during the engagement period
- Hourly rate of $30-38 per hour, with invoices submitted and paid on a bi-weekly basis
- Occasional attendance at meetings as required
- Accommodation is available upon request throughout the recruitment process
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