Member Solutions Advisor delivering tailored financial solutions to members at Tru Cooperative Bank. Handling inquiries through various communication channels in a dynamic contact center environment.
About the role
- Solution Advisor at Cority providing product expertise, training, and consultative support to enhance customer success. Partnering with Customer Success Managers to maximize customer value from the EHS+ platform.
Responsibilities
- Drive the success of our customers.
- Provide deep product expertise, training, and consultative support across our customer base and Success Team.
- Partner closely with the Customer Success Managers to help customers maximize value from our platform through structured programs, targeted training, and hands-on application guidance.
- Provide product and application expertise to customers through the Orange Buck program, delivering structured guidance and best-practice recommendations.
- Participate in customer health checks, supporting Customer Success Managers when advanced or detailed application knowledge is needed.
- Assist customers with complex product-related questions to help drive adoption, efficiency, and long-term success.
Requirements
- You have the dedication and drive to strengthen our Customer Success organization by bridging deep product expertise with customer-facing enablement and help to ensure both customers and internal teams are confident, informed, and successful in using our platform.
- Ability to translate complex technical concepts into clear, customer-friendly guidance.
- Excellent communication and presentation skills, with comfort working directly with customers.
- Experience delivering customer training, workshops, webinars, or professional services engagements.
- You instill confidence in clients and build strong trust relationships both internally and externally.
- Collaborative mindset with experience supporting cross-functional teams.
- You demonstrate excellent responsiveness and professionalism, and you have exceptional written and verbal communication skills.
- A graduate of a university program in occupational health & safety, industrial hygiene, environmental management or science, occupational health, business administration or computer science or a related program with equivalent work experience.
- Worked as a Professional Services Consultant for at least 3 years and have managed multiple complex customers.
Benefits
- An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture
- We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance
- Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)
- Annual fitness allowance
- Mental health support provided through access to Calm Premium meditation app and access to Talkspace
- Access to learning tools & platforms, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs
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