About the role

Senior Software Engineer building AI agent infrastructure and solving distributed systems challenges for Cresta. Empowering contact centers with AI and human intelligence to improve customer interactions.

Responsibilities

Build real-time AI agent infrastructure: Design and operate the stateful, low-latency runtime that powers voice and chat AI agents — from LLM streaming and conversation state management to graceful recovery and multi-channel support.
Solve distributed systems problems: Own session management across scaled-out workers — including affinity, checkpointing, crash recovery, and consistency under concurrent access.
Build a function execution platform: Own a serverless-style runtime where customers deploy custom logic — build orchestration, container lifecycle, autoscaling, and versioned rollouts.
Own developer experience and test infrastructure: Build CLI tools, local development environments, and test execution frameworks that let engineers iterate quickly and ship with confidence.
Raise the bar on production quality: Drive observability, incident response, and engineering best practices across the team.

5+ years of software engineering experience, with meaningful time spent on infrastructure, platform, or systems work.
Strong Python and Go — both are core to this role, not one primary and one secondary.
Deep understanding of distributed systems: consistency, fault tolerance, state management, concurrency.
Experience with Kubernetes and cloud-native infrastructure.
Experience building developer-facing tooling — CLIs, SDKs, local dev environments, or internal platforms.
Strong communicator who can drive technical decisions, write clear design docs, and mentor others.
High bar for code quality — thorough testing, thoughtful code review, and sustainable engineering practices.
Comfort operating what you build — on-call, incident response, and production ownership.
AI-native workflow — you actively use LLMs and AI-assisted tools in your daily development, and can leverage them to move faster and tackle problems that would otherwise be impractical.

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: 3 weeks in Canada