EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
About the role
- Service Coordinator managing field service operations at CET. Focused on customer engagement and technician scheduling to ensure high service levels in Delta, BC.
Responsibilities
- Build technician schedules
- Central point of contact for all field service requirements coordinating field technicians, customers, and service providers
- Monitor progress of and provide direction to field team to ensure work activities are complete, utilization targets are met, and customers are receiving the expected service
- Contact customers to confirm previously scheduled work and book future work and contact new customers introducing them to our business and the services we can provide
- Provide field services quote support to in-house team as required
- Manage customer quoting, scheduling, service reporting and invoicing
- Triage support calls, capturing important information and connecting them with technical resources
- Manage and adjust schedule capacity as required balancing field team, employee requirements, known customer needs, potential customer demand, and operational targets
- Coordinate activities with field resources and back-office team members including vehicle re-stocking, parts pickup, warranty service, and training
- Recommend and implement standard operating procedures working with the field team to ensure procedures are implemented and expected efficiency is realized
- Participate in weekly meetings providing insight into future work, resource constraints, customer needs and areas of improvement
- Other related duties as required
Requirements
- 2 years relevant experience with strong personal planning and organizational skills
- Experience in organizing activities with deadlines and parallel process requirements
- Strong written and oral communication skills
- Superior customer service orientation
- Ability to work with minimal supervision while setting priorities and managing to deadlines
- Reliable and commitment to completing quality work on time
- Comfort using basic computer programs such as Excel and Word, etc. and generally adept with technology
- Bonus: Experience in a field service business or with scheduling software
Benefits
- Excellent Healthcare/Dental/Insurance Benefits Package
- Competitive income, profit sharing & bonuses
- Great company culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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