Lead measurement strategy and analytics implementation for Valtech, an experience innovation company transforming brands through data, AI, creativity, and technology. Advising clients on tagging, consent, governance, and data quality.
About the role
- Service Coordinator managing field service operations at CET. Focused on customer engagement and technician scheduling to ensure high service levels in Delta, BC.
Responsibilities
- Build technician schedules
- Central point of contact for all field service requirements coordinating field technicians, customers, and service providers
- Monitor progress of and provide direction to field team to ensure work activities are complete, utilization targets are met, and customers are receiving the expected service
- Contact customers to confirm previously scheduled work and book future work and contact new customers introducing them to our business and the services we can provide
- Provide field services quote support to in-house team as required
- Manage customer quoting, scheduling, service reporting and invoicing
- Triage support calls, capturing important information and connecting them with technical resources
- Manage and adjust schedule capacity as required balancing field team, employee requirements, known customer needs, potential customer demand, and operational targets
- Coordinate activities with field resources and back-office team members including vehicle re-stocking, parts pickup, warranty service, and training
- Recommend and implement standard operating procedures working with the field team to ensure procedures are implemented and expected efficiency is realized
- Participate in weekly meetings providing insight into future work, resource constraints, customer needs and areas of improvement
- Other related duties as required
Requirements
- 2 years relevant experience with strong personal planning and organizational skills
- Experience in organizing activities with deadlines and parallel process requirements
- Strong written and oral communication skills
- Superior customer service orientation
- Ability to work with minimal supervision while setting priorities and managing to deadlines
- Reliable and commitment to completing quality work on time
- Comfort using basic computer programs such as Excel and Word, etc. and generally adept with technology
- Bonus: Experience in a field service business or with scheduling software
Benefits
- Excellent Healthcare/Dental/Insurance Benefits Package
- Competitive income, profit sharing & bonuses
- Great company culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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