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Delivery Manager & Solutions Engineer (Co-Managed Services)
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Delivery Manager & Solutions Engineer needed to manage Co - Managed Services engagements and support pre - sales solution design at Tundra Managed Solutions.
About the role
- Senior Genesys Cloud CX Solution Architect for Condado, leading high-impact implementations and architecture design. Collaborate with elite engineers on complex CCaaS solutions for enterprise clients.
Responsibilities
- Lead the design and delivery of a high-impact Genesys Cloud CX implementation for an enterprise client
- Serve as the technical authority on the Genesys Cloud platform
- Own the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations
- Translate complex business and operational requirements into scalable, resilient contact center architectures
- Design and oversee data extraction strategies leveraging the Genesys Cloud Analytics API, Platform API, conversation detail records, and event streaming
- Own outbound dialer architecture, including campaign design, dial attempt extraction, and compliance considerations
- Troubleshoot complex platform issues across routing, telephony, integration, and reporting layers
- Produce architecture diagrams, integration specifications, and reference documentation
Requirements
- 7+ years in contact center / CCaaS solution architecture
- 4+ years hands-on Genesys Cloud (PureCloud) experience
- Deep expertise across the Genesys Cloud platform including Architect (flows), routing, IVR, outbound dialer, reporting/analytics, WFM
- Strong working knowledge of the Genesys Cloud Platform API, Analytics API, and Notification Service
- Hands-on experience streaming Genesys Cloud data to external systems via AWS EventBridge, Lambda, S3, and/or data warehouse targets such as Redshift
- Architectural experience with outbound dialer event structures and dial attempt data extraction
- Strong understanding of SIP, telephony infrastructure, and cloud contact center fundamentals
- Proven ability to lead client-facing technical conversations and align executive and non-technical stakeholders
- Experience delivering Genesys Cloud solutions in Fortune 500 / enterprise-scale environments.
Benefits
- Condado is a specialized technology staffing and professional services firm
- Opportunity to lead high-impact Genesys Cloud CX implementation
- Work with elite engineers and architects
- Involvement in complex CCaaS and enterprise technology engagements
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