LP
AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Technical Product Owner managing HR Service Delivery products and coordinating with stakeholders. Overseeing product backlog, digital transformation, and leading implementation of ServiceNow HRSD.
Responsibilities
- Work closely with senior HR leaders to develop and maintain a long-term roadmap for HRSD, identifying opportunities for digital transformation and automation.
- Oversee the adoption of emerging AI technologies and intelligent automation while managing technical debt.
- Create, maintain, and prioritize the product backlog based on business value and ROI, aligning HRSD capabilities with business strategy and objectives.
- Ensure the backlog is visible, transparent, and clear to all while also ensuring solutions are tested and validated against business requirements.
- Work closely with ServiceNow developers to discuss technical components of the stories and testing.
Requirements
- Minimum of 3 years of hands-on experience leading ServiceNow HRSD as Product owner, Business Analyst or Functional HRSD Architect.
- Proven experience with at least two full-cycle implementations of ServiceNow HRSD, including case and knowledge management, and employee service center.
- Experience with implementing COEs, Lifecycle Events, employee Onboarding/Offboarding.
- Understanding and practical experience in designing complex employee workflows.
- Strong ability to translate business needs into technical requirements and strong analytical and problem-solving skills with a high attention to detail.
- Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels.
Benefits
- Health insurance
- Paid time off
- Remote work options
- Bonuses/incentive pay
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