Property claims adjuster handling complex residential, agricultural, and commercial losses for SGI. Investigating damage, determining coverage, estimating costs, and negotiating settlements across Saskatchewan.
About the role
- Property Adjuster handling commercial and residential claims for ClaimsPro, a Canadian claims adjusting company. Investigating damages, negotiating settlements, and supporting field requests across the Burlington area.
Responsibilities
- Adjust property claims actively while maximizing business development opportunities
- Market and follow up on opportunities in a timely manner
- Contact and follow up promptly with policyholders and claimants
- Investigate claim causes and report findings and recommendations to clients
- Use supplied technology, including Docusketch, to scope damages and establish quantum
- Identify exposures and recommend reserves and required investigations
- Prepare action plans and negotiate fair and satisfactory settlements
- Provide high-level customer service to clients and insured parties throughout the claims process
- Participate in after-hours customer service when required
- Perform assigned duties in compliance with established work standards, policies, and procedures
- Support field requests across the Hamilton, Burlington, Niagara, and Haldimand/Norfolk areas
Requirements
- Completion of high school education
- University degree or post-secondary education related to insurance preferred
- Proficiency in Microsoft Office Products, including Outlook, Word, Excel, and OneDrive
- At least 5–10 years’ relevant experience in claims adjusting
- Ongoing commitment to education and learning
- Ontario licensing required; multi-jurisdictional licensing is an asset
- Effective analytical skills, including identification of cause-and-effect dynamics
- Ability to draw valid conclusions and communicate them effectively
- Ability to interpret complex legal documents
- Ability to perform and understand advanced numerical calculations, including comparative information analysis
- Excellent communication skills, including listening, interviewing, and negotiating
- Ability to adapt communication style to the audience
- Proactive and positive customer-service approach
- Strong interpersonal skills for handling conflict and difficult situations
Benefits
- Competitive compensation with pay-for-performance incentives
- Work-life balance and hybrid/remote work opportunities
- E-flex Benefits Program and wellness initiatives
- Registered Retirement Savings Plan (RRSP) with 2% match
- Training, career development, and employee recognition programs
- Reimbursement for adjusting licenses and dues
- Employee referral bonuses
- Employee perks, including vendor discount programs
- Experienced local claims support, centralized after-hours support, and dictation services
- Balanced workload
- Career growth opportunities
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