About the role

Strata/Property Adjuster working in a hybrid environment supporting claims in Vancouver, BC. Engaging with policyholders, investigating claims, and providing high-level customer service.

Responsibilities

Prompt contact and follow up with policy holders and claimants.
Investigate the cause and report to clients with solid recommendations.
Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
Throughout the claims process, you will provide high level of customer service to clients and the insured.
You will participate and share ownership and responsibility for after-hours customer service requirements when required.
Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
At least 3 to 5 years' relevant experience in claims adjusting.
Ongoing commitment to education and learning; adjuster's license, or currently pursuing CIP designation.
Effective analytical skills, including identification of cause-and-effect dynamics.
Able to draw valid conclusions and effectively communicate them.
Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.