Remote Property Desktop Adjuster managing commercial and personal property claims for ClaimsPro, Canada’s claims management services provider. Investigating files, supporting clients, and maximizing business development opportunities.
About the role
- Property Field Adjuster investigating, scoping, and negotiating property claims for ClaimsPro. Serving Winnipeg-area policyholders while identifying exposures and recommending settlements.
Responsibilities
- Promptly contact and follow up with policy holders and claimants
- Investigate claim causes and report to clients with solid recommendations
- Use supplied technology, such as Docusketch, to scope and establish the quantum of damages
- Identify exposures and recommend reserves
- Recommend investigations required for exposures
- Prepare action plans and negotiate fair and satisfactory settlements
- Provide a high level of customer service to clients and the insured throughout the claims process
- Participate in and share ownership of after-hours customer service requirements when required
- Perform assigned duties in compliance with established work standards, policies, and procedures
- Maximize business development opportunities through timely marketing and follow-up
Requirements
- Completion of high school education
- University degree or post-secondary education related to insurance is preferred
- Proficient in Microsoft Office Products (Outlook, Word, Excel, OneDrive)
- Valid driver’s license and reliable vehicle
- At least 1 to 5 years' experience handling property claims
- Obtained either C11 (Principles and Practice of Insurance) or C81 and C82 – General Insurance Essentials
- Ongoing commitment to education and learning
- Adjuster’s license, or currently pursuing CIP designation
- Effective analytical skills, including identification of cause-and-effect dynamics
- Able to draw valid conclusions and effectively communicate them
- Ability to interpret complex legal documents and perform and understand advanced numerical calculations, including analysis of comparative information
- Excellent communication skills, including listening, interviewing, and negotiating
- Ability to flex communication style appropriately to the audience
- Proactive and positive approach to customer service
- Strong interpersonal skills to deal effectively with conflict and difficult situations
Benefits
- Pay-for-Performance Incentives
- Work-Life Balance & Hybrid/Remote Work Opportunities
- E-flex Benefits Program & Wellness Initiatives
- Registered Retirement Savings Plan (RRSP) with 2% Match
- Training, Career Development, and Employee Recognition Programs
- Reimbursement for Adjusting Licenses and Dues
- Employee Referral Bonuses
- Employee Perks (access to vendor discount programs)
- Supported by experienced local claims support, centralized after hours support, and dictation services
- Balanced workload
- Career growth opportunities
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