Commercial field adjuster handling large-loss property claims for Canadian insurer Intact. Investigating damages, negotiating settlements, and advising regional claims teams.
Responsibilities
Handle large and complex commercial property claims through all distribution channels
Manage, investigate, analyze, negotiate, and resolve claims generally with exposures over $1M or involving specialized losses
Engage and manage internal and external counsel, consultants, adjusters, accountants, appraisers, and engineers
Confirm coverage, determine liability, and assess damages
Mentor, guide, and provide technical advice to regional file handlers
Train colleagues on complex claims handling
Work with Underwriting, Loss Prevention, and other stakeholders to identify risks, hazards, and trends
Share feedback and lessons learned
Provide customer service to brokers, customers, and colleagues
Deliver key performance indicators relating to loss development, loss adjustment expenses, claims leakage control, and expense management
Support best-practice operations in a creative, continuous-improvement environment
Attend settlement conferences and trials
Requirements
10+ years of experience with the direct handling of large and complex commercial property claims
Minimum of 5 years of relevant field experience, including conducting on-site investigations and assessing property damages
Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
Undergraduate Degree or CIP designation (asset)
Travel required
Valid driver's license
Bilingualism (French/English) is an asset
Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
Ability to manage, investigate, analyze, negotiate, and resolve large and complex commercial property claims
Ability to engage and manage counsel, consultants, adjusters, accountants, appraisers, and engineers
Ability to mentor, guide, provide technical advice, and train colleagues on complex claims handling
Benefits
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Telemedicine
Wellness account
Share plan and other savings of up to 12% of salary or more
Annual bonus plan with a 15% target and potential payout of up to double the target
Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
Defined benefit pension plan with guaranteed income for life
Extensive flex pension and benefits package
Virtual healthcare
Tools and resources supporting physical and mental health
Workplace learning ecosystem with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks and development opportunities
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