Advisory Agent, Member and Client Experience

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About the role

  • Member/client experience advisor improving banking transactions and promoting Desjardins products and services. Supporting clients in using technology securely and assisting in fraud-related queries.

Responsibilities

  • Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
  • Contribute to business development and maintain business relationships through service delivery and activities.
  • Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

Requirements

  • Advanced knowledge of English and French
  • Action oriented
  • Customer Focus
  • Differences
  • Nimble learning

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

OnsiteAlexandriaCanada

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