Election outreach agent making scripted outbound calls for a U.S. election campaign. Recording call outcomes while working remotely from Canada on a one - day assignment.
About the role
- Part-time on-site Desjardins advisor supporting members with banking transactions, products, fraud assistance, and digital solutions. Building relationships and identifying personalized financial service opportunities.
Responsibilities
- Welcome members and clients, listen to and address their needs, and support their financial empowerment
- Promote the organization’s cooperative values through member and client support
- Support and advise members and clients about banking transactions
- Promote Desjardins products, services and available distribution channels
- Offer personalized solutions based on members’ and clients’ needs
- Identify business opportunities and refer members and clients to colleagues for specialized needs
- Advise members and clients on digital solutions and their use
- Ensure financial transactions proceed smoothly and address issues
- Provide information and support on technological tools, including prevention and safety advice
- Explain technological tools and applications that enable members and clients to complete transactions independently
- Contribute to business development and maintain business relationships through service delivery and activities
- Assist members and clients affected by fraud or irregularities and refer them to appropriate partners
- Stay current on standards, products and services
- Follow compliance, security and risk management rules
Requirements
- High school diplomas in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Knowledge of all convenience services products and services
- Knowledge of Desjardins products and services for caisse members, Desjardins Business centres, distribution networks and channels, and competitors’ products and services
- Ability to enter data in the systems
- Knowledge of security measures, legal frameworks and internal controls
- Understanding of the philosophy and fundamentals of financial services cooperatives
- Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
- Knowledge of service standards
Benefits
- Equity, Diversity, Inclusion and Accessibility commitment
- Recruitment process and job accommodations available
- Positive and inclusive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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