Desjardins training technician supporting needs analysis, user training, and technical operations. Improving software, procedures, and service quality through skills development.
Responsibilities
Assist with needs analysis, training logistics, and training delivery
Help with quality assurance throughout the product/service delivery process
Serve as a technical collaborator and provide discipline-specific support for unit activities, initiatives, and processes
Research and analyze processes, information management, and data processing
Solve technical problems and help develop and improve methods and procedures
Provide technical support for operational issues
Serve as an internal resource person and provide operational support to continually improve service
Help roll out and maintain software and manual and automated processes
Train users
Help prepare technical notes to enhance users' skills and knowledge
Help practitioners follow procedures and use unit tools and systems
Requirements
College diploma in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Decision quality
Drive results
Ensures accountability
Plans and aligns
Situational adaptability
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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