Technician, Skills Training and Competency Development

Posted 4 days ago

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About the role

  • Desjardins training technician supporting needs analysis, user training, and technical operations. Improving software, procedures, and service quality through skills development.

Responsibilities

  • Assist with needs analysis, training logistics, and training delivery
  • Help with quality assurance throughout the product/service delivery process
  • Serve as a technical collaborator and provide discipline-specific support for unit activities, initiatives, and processes
  • Research and analyze processes, information management, and data processing
  • Solve technical problems and help develop and improve methods and procedures
  • Provide technical support for operational issues
  • Serve as an internal resource person and provide operational support to continually improve service
  • Help roll out and maintain software and manual and automated processes
  • Train users
  • Help prepare technical notes to enhance users' skills and knowledge
  • Help practitioners follow procedures and use unit tools and systems

Requirements

  • College diploma in a related field
  • A minimum of two years of relevant experience
  • Other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required
  • Decision quality
  • Drive results
  • Ensures accountability
  • Plans and aligns
  • Situational adaptability

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

HybridBrossardCanada

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