Advisory Agent – Member and Client Experience

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About the role

  • Advisory Agent enhancing member and client experience at Desjardins Ontario Credit Union. Support, advise on banking transactions, and promote digital solutions for financial empowerment.

Responsibilities

  • Help give members and clients a better experience
  • Ensure that they are satisfied and feel welcome
  • Listen to and address their needs, and help them with financial empowerment
  • Support and provide advice to members and clients about their banking transactions
  • Promote all Desjardins products and services
  • Offer personalized solutions based on members' and clients' needs
  • Identify business opportunities and refer members and clients to colleagues who can help with specialized needs
  • Provide information and support on the use of technological tools, while sharing advice about prevention and safety
  • Ensure that financial transactions go smoothly and address any issues that may arise

Requirements

  • High school diplomas in a related field
  • A minimum of one year of relevant experience
  • Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
  • Action oriented
  • Communicates effectively
  • Customer Focus
  • Differences
  • Nimble learning
  • Situational adaptability
  • Tech savvy

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Job title

Job type

Full Time

Experience level

Junior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

OnsiteSudburyCanada

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