Software Engineer I developing fullstack solutions for Toast's Employee Development team. Focused on enhancing technology for the restaurant industry in a fully remote Canadian role.
About the role
- Director of Professional Services leading teams to deliver high-quality embedded systems solutions for Lynx. Collaborating with clients and driving technical strategy in embedded services.
Responsibilities
- Lead and manage multiple teams of embedded engineers, providing guidance, mentorship, and support in their professional development.
- Set clear objectives and performance expectations for the team, monitoring progress and providing regular feedback.
- Foster a collaborative and innovative team culture, promoting knowledge sharing and continuous improvement.
- Work closely with clients to understand their embedded systems requirements, translating them into actionable project plans and deliverables.
- Define project scope, timelines, and resource requirements, ensuring projects are delivered on time and within budget.
- Monitor project progress, identify and mitigate risks, and escalate issues as necessary to ensure successful project outcomes.
- Cultivate agility in decision making and automation to scale business across professional services and life cycle maintenance teams.
- Establish and enforce quality assurance processes, conduct reviews, and implement corrective actions as necessary.
- Define and execute the technical strategy for embedded services, staying abreast of industry trends, emerging technologies, and best practices.
- Provide technical guidance and expertise to the Professional Services team, ensuring adherence to quality standards, best practices, and industry regulations.
- Stay updated on the latest advancements in embedded systems, identifying opportunities for innovation and improvement.
- Establish and maintain strong relationships with clients, serving as the primary point of contact for technical discussions and project updates.
- Collaborate with clients to understand their business goals and requirements, providing insights and recommendations for embedded solutions.
- Drive customer discussion and identify upsell opportunities for long term customer engagements.
- Collaborate with sales on statement of work, review and improve the overall pre-sales customer experience.
- Understand the value proposition of the team and accordingly drive the financials of the project.
- Hiring per Resource and skill gaps in the professional services teams.
- Tracking KPIs for all teams
- Training and mentoring the team leaders, and principal engineer.
Requirements
- Master's degree in Computer Science, Electrical Engineering, or a related field
- 10+ years of Leadership experience in embedded systems development
- 8+ years of leadership experience of leading/managing diverse global cross functional teams
- Proficient in programming languages such as C and C++, with hands-on experience in embedded software development
- Expertise in delivering concurrent projects on time/on budget with quality; resulting in satisfied management and customers
- Experience in conducting risk assessments, and security and other testing for embedded systems
- Familiarity with industry standards and best practices related to embedded systems security
- Strong leadership skills and the ability to drive technical strategy and influence stakeholders
- Excellent problem-solving and analytical skills, with a keen attention to detail
- Effective communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences.
Benefits
- Low-cost Medical / Dental / Vision coverage options
- 401K with generous employer match
- Responsible Paid Time Off + 11 Paid Holidays
- Remote work opportunities based on role
- Employee Assistance Program (EAP)
- Career growth and professional development opportunities
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