Advisor providing analytical functions and support to the Billing Support team at Doctors of BC. Responsible for billing support and education for physicians while working on various projects.
Responsibilities
Provide a range of analytical functions and support to the Billing Support team
Primarily focus on providing billing support and education to physicians
Work on ad-hoc projects as needed
Support the implementation of the Longitudinal Family Physician (LFP) Payment Model and delivery of the FPSC Physician Payments
Directly assist physicians with billing support
Develop, coordinate, and improve billing education services
Collaborate with physician billing educators to develop LFP resources
Review and improve FPSC Physician Payments
Engage and collaborate with internal teams, partners and government
Develop expertise in the LFP Payment Model and FPSC Physician Payments
Effectively respond to billing inquiries
Maintain and develop billing resources, such as FAQs and billing guides
Work with subject matter experts to develop and deliver billing education.
Requirements
Undergraduate university degree in a recognized and related discipline, AND up to two years of related experience; OR have an equivalent level of related work experience in lieu of post-secondary education
Strong orientation toward customer-service
Superior interpersonal, oral and written communication and relationship management skills with exceptional attention to detail
Strong ability to translate technical information to various audiences
Excellent skills in critical thinking and analysis, verbal and written communications, and interpersonal interactions
Strong analytical skills and ability to apply problem solving skills with a high degree of tact and diplomacy
Excellent writing skills, coupled with a proven ability to develop clear, concise, and comprehensive correspondence, reports, and briefing notes.
Ability to synthesize and critically appraise feedback from multiple sources
Interest and experience in process improvement
Project management experience, including implementing timelines, estimating and monitoring budgets, and identifying risks
Demonstrated ability to work independently and as a member of the team
Understanding of adult education principles an asset
Understanding of change management methodologies an asset
Previous success working in dynamic, challenging and ambiguous environments, an asset.
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