Senior business strategy advisor guiding Desjardins transformation initiatives and strategic decision - making. Developing policies, recommendations, and complex cross - sector business solutions.
About the role
- Advisor providing analytical functions and support to the Billing Support team at Doctors of BC. Responsible for billing support and education for physicians while working on various projects.
Responsibilities
- Provide a range of analytical functions and support to the Billing Support team
- Primarily focus on providing billing support and education to physicians
- Work on ad-hoc projects as needed
- Support the implementation of the Longitudinal Family Physician (LFP) Payment Model and delivery of the FPSC Physician Payments
- Directly assist physicians with billing support
- Develop, coordinate, and improve billing education services
- Collaborate with physician billing educators to develop LFP resources
- Review and improve FPSC Physician Payments
- Engage and collaborate with internal teams, partners and government
- Develop expertise in the LFP Payment Model and FPSC Physician Payments
- Effectively respond to billing inquiries
- Maintain and develop billing resources, such as FAQs and billing guides
- Work with subject matter experts to develop and deliver billing education.
Requirements
- Undergraduate university degree in a recognized and related discipline, AND up to two years of related experience; OR have an equivalent level of related work experience in lieu of post-secondary education
- Strong orientation toward customer-service
- Superior interpersonal, oral and written communication and relationship management skills with exceptional attention to detail
- Strong ability to translate technical information to various audiences
- Excellent skills in critical thinking and analysis, verbal and written communications, and interpersonal interactions
- Strong analytical skills and ability to apply problem solving skills with a high degree of tact and diplomacy
- Excellent writing skills, coupled with a proven ability to develop clear, concise, and comprehensive correspondence, reports, and briefing notes.
- Ability to synthesize and critically appraise feedback from multiple sources
- Interest and experience in process improvement
- Project management experience, including implementing timelines, estimating and monitoring budgets, and identifying risks
- Demonstrated ability to work independently and as a member of the team
- Understanding of adult education principles an asset
- Understanding of change management methodologies an asset
- Previous success working in dynamic, challenging and ambiguous environments, an asset.
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