Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Configure and support the implementation of Dotmatics Virscidian solutions in complex laboratories. Collaborate with teams to deliver successful integration and training for clients.
Responsibilities
- Configure & support the implementation of Dotmatics Virscidian solutions into complex laboratory, scientific research or scientific development environments.
- Take ownership of the implementation lifecycle — from project kickoff through go-live — ensuring that the scope of work and quotation commitments are delivered on time, on budget, and to the customer's scientific objectives.
- Work closely with cross functional teams such project management teams & solution architects, product teams & customers, to understand their needs, analyse their data environment, assist in design and implementation of our solutions and aid in integration with their data systems.
- Be responsible for demonstrations and training, technical support, and business development where appropriate.
- Lead in discovery activities to identify key systems in scope (customer environment) for data integration.
- Provide guidance and best practices on data sourcing for the creation of sustainable integrations and methods utilizing standard Data Ingestion technologies and architectural principles.
- Conduct technical peer reviews / Conduct structured user acceptance testing (UAT) and sign-off processes to confirm that delivered solutions meet defined specifications.
- Provide oversight and governance on projects where there are parallel activities.
- Evaluate user requirements and provide estimates.
- Train Customers on how to use the configured solutions / Deliver hands-on training to customer scientists and automation teams, ensuring effective adoption and long-term operational success.
- Communicate and collaborate among cross-functional teams in a multinational environment (Project Managers, Developers, Architects).
Requirements
- 8 years + experience deploying Scientific SaaS solutions into the life science industry/end user environments.
- Ideally hold a Master or PhD in Chemistry or Biology, with a preference in small molecule research.
- Advanced experience in consulting customers (typical within the Scientific/Life Science community), with proven experience of SaaS Solution implementations.
- Advanced understanding of the progression from manual to semi-automated to fully automated laboratory workflows.
- The ability to clearly document key business requirements.
- Strong ability to focus on a data first architecture and data scientist technology (Databricks, Snowflake) and data warehouse/lake technologies that support lab orchestration activities.
- Working with: lab informatics software, building queries, web technologies and knowledge of file transformations like CSV, XML, XLS, XLSX and XSL and strong configuration management.
- In depth user expertise in Oracle (SQL) as an enterprise tool.
- Advanced knowledge of building and deploying API’s.
- Delivering high quality presentations and training, including the ability to present systems diagramming, UML (Universal markup language) and ERD (Entity relationship diagrams).
- The ability to adjust communication style to speak to the audience with the ability to translate Scientific & Technical language into layman’s terms.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
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